?span style=\"font-family?\'\'方正小标宋简体\'\';font-size?22pt;mso-spacerun?\'\'yes\'\';\"???xml?namespace prefix = o ns = \"urn?schemas-microsoft-com?office?office\" /??o?p? ?p style=\"line-height?28pt;margin-top?0pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?省各电信运营公司：?nbsp;?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?21pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?为不断提升电信服务质量，?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?切实维护广大用户合法权益，?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?根据?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?《电信服务质量监督管理暂行办法》（部第?/span??span style=\"font-family?\'\'Times New Roman\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?6?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?号令）?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?，我局结合?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?信息通信?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?市场实际工作，现将201?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?6?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?年第?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?一?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?季度青海省电信服务质量情况通报如下：?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?25.515pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?一、电信服务基本情况?/span??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（一）行业发展总体平稳?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.475pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?201?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?6?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?年第?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?一?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?季度，全省电信服务质量保持良好态势，行业发展总体平稳。全省电信业务收入累计达到?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?14.35?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?亿元，同比上升?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?8.4?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%；全省电话用户总数达到6?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?18.92?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户，同比下降?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?2.95?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%。其中固定电话用户达到10?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?2.64?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户，普及率为17.?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?4?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?部/百人；移动电话用户达到5?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?16.28?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户，普及率为?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?87.7?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?部/百人；全省互联网用户达到4?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?86.28?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户，其中固定互联网宽带接入用户达到?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?86.08?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户，同比增长?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?35.73?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%,移动互联网用户达到39?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?9.4?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户，同比上升?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?18.39?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（二）?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?移动数据及互联网业务?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?发展迅速?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?21pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?全省3G/4G用户数累计达到3?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?08.85?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?（其中?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?4G用户达到174.67万户?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?）?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?，同比增长?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?8.68?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%，渗透率达到?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?59.82?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%；8M及以上宽带用户达到?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?62.2?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万户，占宽带用户比例为?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?72.2?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?；20M及以上宽带用户达到27.5万户，占宽带用户比例为31.9\\%；?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?移动数据及互联网业务蓬勃发展，接入流量累计达到?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?983.43?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?万G，同比增长?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?207.64?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?\\%。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?25.725pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?二、电信服务管理工作?/span??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（一）?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?防范打击通讯信息诈骗?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?成效?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?显著?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??nbsp;?nbsp;?nbsp;?nbsp;?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?一是严格规范语音专线、“400”业务。进一步健全重点业务用户资质审查、业务审批及复核制度，开展语音专线、“400”业务核查，共核查语音专线2433条，“400”业务用户4993家，拆除语音专线28条，清理“400”业务用户1286家。二是加强电话用户实名登记。深入贯彻《电话“黑卡”治理专项行动工作方案》，持续推进未实名用户补登记工作有效开展。三是加大不良信息发现与拦截力度。累计拦截各类垃圾短信息545万条，纳入黑名单号码1.04万个，关停违规端口5个；监测可疑呼叫电话约154.4万余次，通过验证，纳入黑名单号码320个。四是全面实施语音专线主叫鉴权，鉴权率达到100\\%。五是向用户提供涉嫌通讯信息诈骗来电号码提示服务，提升用户终端安全防护能力。六是加强与公安机关的协调配合，做好打击查处工作。依法依规配合公安机关关停涉嫌通讯信息诈骗等违法违规电话号码17个，查处涉嫌通讯信息诈骗等电信网络新型违法犯罪案件59起。七是加强公众教育与宣传引导。进一步建立完善宣传机制，及时通过手机短彩信向用户发送防范通讯信息诈骗预警类、提醒类信息1720万余条，并综合利用营业厅以及网站、微博、微信等载体，深入开展经常性防范宣传教育活动，提高人民群众防范通讯信息诈骗的意识与能力。?/span??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??nbsp;?nbsp;?nbsp;?nbsp;?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?二?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?）?/span??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?推动信息通信服务资费下降?/span??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??nbsp;?nbsp;?nbsp;?nbsp;截至3月底，青海省固定宽带资费水平同比下降43.18\\%。全省具备网络条件的4M以下铜缆用户接入速率免费提升至4M-8M，累计提速用户达到82.72万户，资费水平下降34.67\\%。10M、20M、50M、100M资费水平分别下降36.33\\%、47.5\\%、33\\%、47\\%，全省移动流量资费水平同比下降51.07\\%。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?三?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?）加强改进各市州总经理联席会议制度?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"text-align?left;line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?为切实解决基层实际问题，确保各项规章制度得到有效落实，?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?组织召开?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?201?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?5年第?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?四?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?季度各市州总经理联席会议，就?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?2015年?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?第三季度议定事项落实、?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?建设宽带青海促进信息消费?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?、宽带城市创建、?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?实名登记、用户个人信息保护、?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?驻地网通信设施建设、?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?综合治理不良网络信息、?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?规范电信业务市场经营秩序?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?等议题讨论情况、参会情况进行通报。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?印发《关于继续组织好信息通信业各市州季度总经理联席会议的通知》、《关于组织召开2016年第一季度信息通信业各市州总经理联席会议的通知》，?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?协调组织?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?2016年?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?第?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?一?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?季度各市州分公司、县级公司总经理联席会议。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"text-align?left;line-height?28pt;margin-top?0pt;text-indent?21pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?四?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?）?/span??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?稳步推进三网融合工作?/span??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?31.52pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?为贯彻落实《国务院办公厅关于印发三网融合推广方案的通知》（国办发〔2015〕65号），加快推进我省三网融合，推动信息网络基础设施互联互通和资源共享，促进消费升级、产业转型和民生改善。2月15日省政府召开第57次常务会议对省通信管理局制定的《青海省三网融合推进实施方案》进行研究讨论?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?，并于?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?2月27日印发执行，在全省范围稳步推进三网融合。?/span??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?31.52pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（五）?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?加强市场准入管理?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"text-align?left;line-height?28pt;margin-top?0pt;text-indent?32pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?为有效规范信息通信市场经营行为，全面了解市场发展状况，印发《关于开展?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?2016年电信业务经营许可证年检工作的通知?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?》，组织开展?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?2016年电信业务经营许可证年检工作。全省增值电信业务经营企业达到34家。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"text-align?justify;line-height?28pt;margin-top?0pt;text-indent?32pt;margin-bottom?0pt;text-autospace?;\" class=\"p16\"??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?三、电信用户申诉及处理情况?/span??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（一）用户申诉总体情况?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?21pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?第?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?一?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?季度，?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?青海省?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?12300?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?电信用户申诉受理中心共受理用户申诉?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?77?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?件次，其中?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?电信公司?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?35?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?件次，移动公司?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?33?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?件次，联通公司?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?9?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?件次。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（二）用户申诉主要问题?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?申诉内容涉及用户服务?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?32?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?件次，占申诉受理量?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?41.56?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?\\%；涉及收费争议?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?34?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?件次，占申诉受理量?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?44.16?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?\\%;涉及网络质量1?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?1?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?件次，占申诉受理量?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?14.28?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?\\%。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?用户服务：?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?强制更换?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?4G卡、靓号套餐更改、号码过户?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?收费争议：SP业务订制未经二次确认?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?，流量扣费、滞纳金缴交争议?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?网络质量：移动网络覆盖差?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?、上网质量差?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?25.62pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?四、下一步工作要求?/span??span style=\"font-family?\'\'黑体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（一）依法经营，营造和谐竞争环境?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'Times New Roman\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?各?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?公司?/span??span style=\"font-family?\'\'Times New Roman\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?要?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?不断加强内部管理，自觉规范经营行为?/span??span style=\"font-family?\'\'Times New Roman\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?，依法从事经营活动、公平合理开展竞争、认真履行社会责任，共同维护?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?信息通信?/span??span style=\"font-family?\'\'Times New Roman\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?市场竞争秩序?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?和?/span??span style=\"font-family?\'\'Times New Roman\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?行业良好的社会形象?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?充分?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?发挥各市州总经理联席会议的作用，积极研究规范?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?信息通信?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"?市场秩序措施，不断加强行业自律，促进和谐发展。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';background??ffffff;color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';mso-shading??ffffff;\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（二）?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?切实做好防范打击通讯信息诈骗专项行动各项工作?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?31.52pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?防范打击通讯信息诈骗等电信网络新型违法犯罪工作事关广大人民群众根本利益，事关行业社会形象与公信力，是落实行业法律责任和社会责任的根本要求。各?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?公司?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?要充分认识到这项工作的重要意义，?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?严格按照《青海省通信管理局关于进一步做好防范打击通讯信息诈骗相关工作的通知》（青通局?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?〔?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?2016?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?〕?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?9号?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?）要求，?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?进一步增强大局意识和责任意识，加强组织领导，统筹工作部署，严格责任落实?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?，确保?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?各项工作任务落到实处。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（三）加大培训力度，提高服务效率?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?各公司要继续加大对一线人员的培训力度，提升服务技巧及服务意识，不断提高服务效率，全面提升用户满意度。?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.685pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?（四）及时响应和处理用户投诉?/span??span style=\"font-family?\'\'楷体\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?各公司要严格按照《互联网接入服务规范》?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?等相关管理办法?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';color??000000;font-size?16pt;mso-spacerun?\'\'yes\'\';\"?，不断完善投诉管理机制，及时为用户提供服务。当出现投诉问题时，应有效、快速解决处理，避免造成重复投诉。?/span??span style=\"font-family?\'\'楷体_GB2312\'\';color??000000;font-size?16pt;font-weight?bold;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?20.58pt;margin-bottom?0pt;text-autospace?;\" class=\"p0\"??span style=\"font-family?\'\'楷体_GB2312\'\';font-size?16pt;font-weight?bold;mso-spacerun?\'\'yes\'\';\"??o?p??nbsp;?/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;text-indent?21pt;margin-bottom?0pt;text-autospace?;word-break?break-all;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??nbsp;?/o?p??/span??/p? ?p style=\"line-height?28pt;margin-top?0pt;margin-bottom?0pt;text-autospace?;word-break?break-all;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??nbsp;?/o?p??/span??/p? ?p style=\"text-align?right;margin-top?0pt;text-indent?21pt;margin-bottom?0pt;margin-right?42pt;\" class=\"p0\"??a name=\"Text6\"??/a??span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?青海省通信管理局?/span??/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?p style=\"margin-top?0pt;text-indent?164.64pt;margin-bottom?0pt;word-break?break-all;\" class=\"p0\"??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??nbsp;?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?201?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?6?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?年?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?5?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?月?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?9?/span??span style=\"letter-spacing?-0.5pt;font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"?日?/span??span style=\"font-family?\'\'仿宋_GB2312\'\';font-size?16pt;mso-spacerun?\'\'yes\'\';\"??o?p??/o?p??/span??/p? ?!--EndFragment--??/o?p??/span??!--EndFragment--?
青海省通信管理局关于2016年第一季度电信服务质量情况的通报 -
西宁10:52 20.05.2016 通信管理局